travel.KOKOMOGO.com
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Q: Do I need an account to search for Flights and Hotels on travel.kokomogo.com?
• No.
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Q: Where do I pay?
• KOKOMOGO uses a travel meta search engine. We only aggregate prices so you will make the best decision.
• Reservations are paid and administered on third party platforms. No payments are conducted on KOKOMOGO.com or travel.KOKOMOGO.com .
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Q: Are prices higher or lower than other platforms?
• It depends in each case, so happy searching.
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Q: Our Hotel or Resort is not listed on KOKOMOGO. Why?
• KOKOMOGO uses a travel meta search engine. We only aggregate prices from many different platforms.
Account
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Q: Do I need an account?
• It isn't mandatory for browsing.
• But for posting content, it is.
• Don't worry ... it's very easy to make one
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Q: Can I sign up/login with social accounts?
• For personal users(YES), you can use your Facebook or Google accounts.
• For business users(NO), we need an email and password.
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Q: I registered but can't login?
• After email/password registration, you must activate your account.
• Go to your email inbox and search for an email from KOKOMOGO containing the activation code and activation link.
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Q: How do I activate my account?
• If you used Facebook or Google, activation is not required.
• If you used email for registration, go to your email inbox and search for a mail from KOKOMOGO containing the activation code and activation link.
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Q: I can't find the activation code?
• Get another code here: Resend Code .
• You can use it here: Activate Account .
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Q: I forgot my password.
• Reset it here and follow the email instructions: Forgot Password .
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Q: I registered with Facebook or Google and don't have a password.
• A generic password was provided to you after registration. It was sent to your Facebook or Google email account.
• Can't find the registration email? Reset the password here and follow the email instructions: Forgot Password .
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Q: I lost my accesses to the Facebook, Google or email account that I used to login. I also can't remember my KOKOMOGO password.
• There is nothing we can do. You must regain access to your Facebook, Google or email account first. Then, use this form: : Forgot Password
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Q: Can I change my username a second time?
• No.
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Q: How do I add my promo code?
• Login into your account.
• Go to the Edit Profile page.
• Click on the [Add Promo Code] button and add the code.
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Q: How do I change my cover and profile picture?
• Log into your account.
• Go to the Edit Profile page.
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Q: What is popularity?
• It is a score that will influence your content discoverability.
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Q: How can I unlock the extra options from my profile?
• Increase you popularity. Basically, post content.
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Q: What profile cover types are there?
• Classic - Fixed cover at the top of your profile page. It scrolls as you scroll up or down.
• Full Page - Fixed full page cover.
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Q: I changed my cover/profile photo but it doesn't change?
• Refresh your page.
• Clear the browser cache.
• Try smaller images. For profile photo only jpg/jpeg/png and for cover only jpg/jpeg/png/gif.
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Q: How many categories can I use for my account?
• 5
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Q: My category is not on KOKOMOGO, what can I do?
• You can create a new category that best suits you.
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Q: I can't create a new category?
• Make sure you don't have 5 categories selected.
• If you do, unselected one or more. You can then create new categories.
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Q: New category isn't added?
• Only hashtags are allowed. So make sure to use #yourhashtag.
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Q: How can I temporarily delete my account?
• From your Edit profile page, choose delete account.
• Enter password.
• Your account is now hidden.
• If you forgot the password, you can change it.
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Q: How can I reactivate my account?
• Log in.
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Q: How can I permanently delete my account?
• Delete all your posts.
• From your Edit profile page, choose delete account.
• Your account is now hidden and will be completely purged by us.
• If you forgot the password, you can change it.
Posts
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Q: What page types are there?
• Cards - Images with bordered upper corners and one line of post description. They are arranged to a fixed row height. Images are NOT cropped.
• Cards Pile - Same as cards but randomly scattered on the table. Images are NOT cropped.
• Row Fusion - Images only with no space between. They are arranged to a fixed row height. Images are NOT cropped.
• Row Blocks - Same as Row Fusion but with space between. Images are NOT cropped.
• Square Fusion - Square images only with no space between. Images are cropped.
• Square Blocks - 3 square images per row, with no space between. Images are cropped.
• Polaroids - Polaroid photos, randomly scattered on the table, with 2 lines of post description. They are arranged to a fixed row height. Images are NOT cropped.
• Waterfall - Images with bordered upper corners, full description and title. They are arranged to a fixed column width. Best used for articles. Images are NOT cropped.
• Waterfall Fusion - Images only with no space between. They are arranged to a fixed column height width. Images are NOT cropped.
• Waterfall Blocks - Same as Waterfall Fusion but with space between. Images are NOT cropped.
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Q: How can I add a new post?
• Make sure you are logged.
• Go to Profile page.
• Click on the large button at the bottom right of your screen.
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Q: Can I change the post cover?
• Yes, but only on posts that have an uploaded photo and not a linked photo.
• This change is possible only by opening the post in a new tab.
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Q: What are guest comments?
• They are unregistered users that can write comments.
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Q: How can I share my post?
• Use the paper plane sharing tool.
• Copy/Paste the post link.
• On biogs and article platforms you can even embed the KOKOMOGO post. The posts have a fixed 350px width and no cross-site scripts are needed.
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Q: What Content can I upload?
• Inspire others with nice travel stories and posts.
• You can create beautiful articles or just share content from other platforms and blogs.
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Q: Can I posts non-travel related content?
• Yes, just make sure it's not nudity.
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Q: What posts can I add into collections?
• Only your posts.
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Q: How long should my article be?
• Studies show that a short, 5 min read, article has the best engagement/response.
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Q: What cover type can I upload?
• Images only... jpg/jpeg/png/gif.
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Q: What image size is recommended?
• 10Mb or less and at least 1280px on the longest edge.
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Q: What are the post sections?
• Cover Photo - mandatory. You can use canva.com to create beautiful cover photos. The cover photos are also used when sharing the post on other platforms.
• Description - mandatory. A short description of your post. You can also add relevant hashtags.
• Title - optional. A title for your post. Hashtags aren't allowed here.
• Article Body - optional. You can add embeds, images and text.
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Q: Can I upload content that doesn't belong to me or I don't have the rights to use it?
• Yes, if you choose to create a post from a link.
• Yes, if you embed it in the article section.
• No, if you want to upload it as cover or article image.
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Q: What links are accepted for post creation?
• We only use the shareable content found on the link.
• What works... Instagram, Twitter, Facebook, Youtube, Vimeo, Flikr ... and many others.
• HTTP links will not work. Only HTTPS.
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Q: What links are accepted for article Embeds?
• We only use the shareable content found on the link or services that offer embedded content.
• What works... Instagram, Twitter, Facebook, Youtube, Vimeo, Flikr, 500px ... and many others.
• Direct image links will not work.
• HTTP links will not work. Only HTTPS.
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Q: Can I remove the watermarks added when I upload the cover from a link?
• No.
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Q: When sharing content on Facebook the image or text isn't displayed.
• If this happens to you try and share for a second time the same content. Facebook uses their own crawler to read the page that will be shared.
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Q: Image upload failed. What to do?
• Try adding smaller images.
• Try adding one image at a time.
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Q: Articles have different widths. Why?
• The article width is related to the cover photo format.
• Landscape covers create wider Posts.
PAYMENTS
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Q: Do I need an account to sell or buy?
• YES.
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Q: How do I sell my products or content on KOKOMOGO?
KOKOMOGO partners with Stripe, to transfer earnings, directly to your account.
• Go to your seller dashboard and Connect with Stripe.
• You'll be redirected to Stripe to complete the onboarding process.
• If you don't have a Stripe account, a new one will be created for you.
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Q: When a purchased post can be deleted?
Only after 14 days since the last purchase.
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Q: Can edits be made to an already purchased product or post?
Yes, changes are allowed.
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Q: Only business are allowed?
• No, you can sell as a self employed professional.
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Q: When will I get paid?
• Check you Stripe account. Regular payouts are automaticaly done by Stripe
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Q: What can I sell?
• Unlockable hidden content and digital products are curently supported and are mutually exclusive.
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Q: Can I make refunds?
• Yes, from your Stripe account.
We encourage you to contact us for any other inquiries and suggestions from the "Contact Us" page.